Skinatomy Laser Clinic ("we", "us", "the practice") is committed to protecting the privacy of every patient and visitor. This policy explains what personal information we collect, how we use it, and the rights you have under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).
Information we collect
We collect only the information needed to provide medical and cosmetic services and to operate our website. This includes:
- Contact details you provide through our consultation form (name, email, phone, message).
- Appointment and treatment history, clinical notes, and consent forms.
- Photographs taken for clinical assessment and progress documentation, with your written consent.
- Payment information processed by our PCI-compliant payment processor — we do not store full card numbers.
- Website analytics data (pages visited, device type, approximate location) collected through standard cookies and analytics tools.
How we use your information
Personal information is used to:
- Provide, schedule, and follow up on treatments and consultations.
- Maintain accurate medical records as required by Ontario regulatory bodies.
- Respond to inquiries submitted through our website.
- Send appointment reminders and (only with consent) clinic updates.
- Improve the website experience through aggregated, non-identifying analytics.
Sharing with third parties
We do not sell your personal information. We share information only:
- With our clinical team, as required to deliver your care.
- With trusted service providers under contract — including scheduling, form, and payment platforms — bound to confidentiality and to use the information only for the purposes we specify.
- When required by law, court order, or by Ontario healthcare regulatory bodies.
Cookies and analytics
Our website uses cookies and similar technologies to remember preferences and measure site performance. You can control cookies through your browser settings. Disabling cookies will not prevent you from accessing the website but may limit certain features.
Data retention and security
Clinical records are retained for the period required by Ontario regulatory bodies (currently a minimum of ten years from the last entry, or ten years past the age of majority for minors). Other personal information is retained only as long as necessary for the purposes for which it was collected.
We protect personal information using industry-standard physical, technical, and administrative safeguards, including restricted access, encryption in transit, and secure clinical record systems.
Your rights
Under PIPEDA and PHIPA you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for non-essential communications at any time.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
Contact us
For questions, access requests, or to update your information, contact our Privacy Officer:
Skinatomy Laser Clinic
4092 Confederation Pkwy, Mississauga, ON
Phone: 647-363-7369
Email: info@skinatomylaserclinics.com
Updates to this policy
We may update this policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the revised policy.